Refund policy
Rina's Craft Creations Returns and Refund Policy
Return Window
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return for eligible items.
Damaged, Faulty / Defective or Incorrect Items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item. If you notice a problem, please stop using the item and contact us. We will evaluate the issue and make it right.
Exceptions / non-returnable items
No Returns or Refunds for Change of Mind
As each item is handmade, we do not accept change-of-mind returns on any item, including:
- Sale,
- Clearance,
- Custom or personalised items,
- Digital products; and
- Personal or sanitary items (e.g. intimate product bags).
Damaged, faulty or incorrect items are not affected.
How to Return a Product
Please contact us at rinascraftcreations@gmail.com to initiate a return within the policy window. Detail your message with information like the product name, date of purchase and reason for return. If your return is accepted, we will send you instructions on how and where to send your package.
Please wait for a response before sending any items.
Return Postage
For damaged, faulty or incorrect items, we will cover the cost of return postage.
Replacements and Refunds for Approved Returns
Once your return is received and inspected, we’ll notify you of the outcome. If approved, we will provide a replacement or refund for the item(s). Where an identical item is not available you will be offered a choice of an alternative or refund.
Refunding Your Payment for Returned Items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 business days have passed since we’ve approved your refund, please contact us.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Please do not hesitate to contact us if you have questions or need help with returns or refunds. We always assist our customers with the intention to provide a remedy or solution.